Refund policy

Last Updated: October 10, 2026

At Fairfaxpots, we want customers to understand our return and refund procedures before completing a purchase. Please review this policy carefully before placing your order.

1. 30-Day Return Period

Eligible products may be returned within 30 calendar days from the date the order is delivered.

To qualify for a return, the product must:

Be unworn and unused
Be in the same condition in which it was received
Include all original tags, accessories, and packaging
Include an order confirmation, receipt, or other valid proof of purchase

Shoes may be tried on indoors on a clean surface for fitting purposes only.

Products showing signs of outdoor wear, use, alterations, stains, odors, customer-caused damage, or missing packaging may not qualify for a refund.

2. How to Request a Return

Before sending a product back, please contact us through our Contact Us page or at the email address below:

Email: info@fairfaxpots.com

Your return request should include:

Your order number
The name and email address associated with the order
The product you wish to return
The reason for the return
Clear photographs if the product is damaged, defective, or incorrect

We will review your request and provide return authorization and instructions if the return is eligible.

Products returned without prior authorization may be refused, delayed, or returned to the sender.

3. Return Address

Approved returns must be sent to the return address provided in writing by Fairfaxpots customer service.

Please do not send a return to the address shown on a shipping label or to any other address unless the address has been confirmed by our customer service team.

Returns are accepted by mail only.

4. Return Shipping Costs

For returns caused by an incorrect size selection, change of mind, unwanted product, or another customer-related reason, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the refund process is complete.

Fairfaxpots is not responsible for return packages that are lost or damaged while being shipped by the customer.

If Fairfaxpots sends the wrong product, or if the product arrives damaged or defective, please contact us before returning it. After reviewing the claim, we will provide return instructions and, when applicable, a prepaid return shipping label.

5. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If a product arrives damaged or defective, or if you receive a product different from the one ordered, contact us at info@fairfaxpots.com as soon as possible.

Please provide:

Your order number
A description of the issue
Photos of the product received
Photos showing the damage or reported problem
Photos of the original product packaging
Photos of the shipping package and shipping label

We will review the claim and provide an appropriate resolution. Depending on the circumstances and product availability, the resolution may include a replacement, refund, or return shipping label.

Please keep the product and all original packaging until you receive further instructions from us.

6. Non-Returnable Products

We cannot accept returns for:

Products returned after the 30-day return period
Products showing signs of wear, use, alterations, stains, odors, or customer-caused damage
Products missing original packaging, tags, or accessories
Products not purchased directly from Fairfaxpots
Gift cards
Products clearly identified as Final Sale on the product page before purchase
Products returned without prior authorization

These restrictions do not limit any rights available under applicable law and do not apply when a product is damaged, defective, or incorrectly shipped by Fairfaxpots.

7. Exchanges

Fairfaxpots does not currently offer direct exchanges.

If you need a different size or product, please request a return for the original eligible product. Once the return is approved, you may place a separate order for the replacement product.

Product and size availability cannot be guaranteed while a return is being processed.

8. Restocking Fees

We do not charge a restocking fee for eligible returns.

Customers may still be responsible for return shipping costs when the return is not caused by a Fairfaxpots error, product defect, or incorrect shipment.

9. Original Shipping Charges

Original Express Shipping charges are not refundable when a product is returned because of an incorrect size selection, change of mind, unwanted product, or another customer-related reason.

If the return is caused by a damaged, defective, or incorrectly shipped product, any applicable original shipping charges will also be refunded.

Orders shipped with Free Standard Shipping do not have an original shipping charge to refund.

For more information about delivery methods and shipping timeframes, please review our Shipping Policy.

10. Refund Processing

After we receive the returned product, we will inspect it and notify you by email whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days after the inspection is completed.

Your bank, card issuer, or payment provider may require additional time to process and post the refund. This additional processing time is outside the control of Fairfaxpots.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@fairfaxpots.com.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us through our Contact Us page or at info@fairfaxpots.com as soon as possible.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped.

Once an order has shipped, the order must be handled through the return procedure described in this policy.

12. Contact Us

For questions about returns or refunds, please contact us through our Contact Us page.

Fairfaxpots
1500 S Fairfax Rd
Bakersfield, CA 93307
United States

Phone: +1 (503) 851-7190