Last Updated: October 10, 2026

At Fairfaxpots, we aim to provide clear and reliable shipping information for every order. Please review this Shipping Policy carefully before completing your purchase.

1. Shipping Destinations

We currently ship to eligible physical addresses within the 50 United States.

We do not currently ship to:

• P.O. Boxes
• APO/FPO addresses
• U.S. territories
• International addresses

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your shipping information carefully before submitting your order.

2. Order Processing Time

Orders are generally processed within 2–3 business days after payment has been successfully authorized.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from shipping transit time. Processing may take longer if payment, billing information, product availability, or shipping details require additional verification.

Processing times may also be extended during holidays, periods of high order volume, payment review, address verification, or other circumstances outside our reasonable control.

3. Shipping Methods and Estimated Delivery Times

Free Standard Shipping

• Shipping cost: Free
• Processing time: 2–3 business days
• Estimated transit time after processing: 10–14 business days
• Estimated total delivery time from the order date: Approximately 12–17 business days

Express Shipping

• Shipping cost: $20.00
• Processing time: 2–3 business days
• Estimated transit time after processing: 6–8 business days
• Estimated total delivery time from the order date: Approximately 8–11 business days

All processing and delivery timeframes are estimates only and are not guaranteed. Selecting Express Shipping reduces the estimated transit time but does not eliminate the standard order processing period.

Delivery may be affected by carrier delays, severe weather, holidays, high shipping volumes, payment verification, transportation disruptions, incorrect or incomplete addresses, or other circumstances outside our reasonable control.

Available shipping methods and applicable charges will be displayed at checkout before payment is completed.

4. Fulfillment and Shipping Locations

Depending on inventory availability and fulfillment arrangements, orders may be processed and shipped from a fulfillment location that is different from our business and customer contact address.

The address displayed on a shipping label is not necessarily an authorized return address. Please do not return an item to the address shown on the original shipping package unless our customer service team has provided and confirmed the return instructions.

Unauthorized returns may be delayed, refused, or returned to the sender. Please review our Refund Policy and contact us before sending any product back.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking number.

Tracking information may take 2–3 business days after shipment to appear or show its first update in the carrier’s system.

You can track your order through our Order Tracking page or through the official tracking website of the applicable shipping carrier.

If your tracking information has not updated after three business days, please contact us with your order number so we can review the available tracking information.

6. Shipping Address Changes

If you notice an error in your shipping address, please contact us as soon as possible through our Contact Us page.

We will make reasonable efforts to update the address before the order enters processing. However, address changes cannot be guaranteed once an order has been processed or shipped.

Fairfaxpots is not responsible for delays, returned packages, delivery failures, or additional shipping charges caused by an incorrect, incomplete, or undeliverable address provided by the customer.

7. Delayed Packages

If your order has not arrived within the estimated delivery period, please review the tracking information first and then contact us.

We will review the available shipping information and assist with the next appropriate steps. Carrier investigations and resolutions may require additional processing time.

Delivery delays caused by a shipping carrier do not automatically qualify an order for cancellation or an immediate refund while the package remains in transit.

8. Lost or Damaged Packages

If tracking indicates that a package may be lost in transit, or if your package arrives visibly damaged, please contact us promptly through our Contact Us page.

Please include the following information when contacting us:

• Your order number
• Your full name
• Your tracking number
• A description of the issue
• Photographs of the product, shipping package, and shipping label, where applicable

Do not discard damaged products, packaging, or shipping materials before receiving instructions from our customer service team.

We will review the information and, when appropriate, work with the shipping carrier to investigate the issue.

9. Refused and Undeliverable Packages

Packages refused by the recipient or returned as undeliverable may be subject to applicable return or reshipping costs.

If a package is returned to us, we will contact the customer regarding reshipment or another available resolution.

Any refund issued for a refused or undeliverable package will be handled according to our Refund Policy after the package has been returned and reviewed.

Original Express Shipping charges may not be refundable when delivery failure was not caused by Fairfaxpots.

10. Contact Us

If you have questions regarding an order, delivery, tracking information, or this Shipping Policy, please contact us through our Contact Us page.

Fairfaxpots
1500 S Fairfax Rd
Bakersfield, CA 93307
United States

Phone: +1 (503) 851-7190

Email: info@fairfaxpots.com

Customer Service Hours:
Monday–Friday, 10:00 AM–5:00 PM （CST）